Got Questions? We've Got Answers.

Everything you need to know about TidyMamas

From booking to billing, pets to pricing — we've answered the questions we hear most. Still curious? Reach out anytime.

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General Questions

The basics — what we do and how it works

What cleaning services do you offer?

We offer standard cleaning, deep cleaning, move-in/move-out cleaning, and Airbnb/short-term rental cleaning, along with add-on services for more detailed needs.

How do I book a cleaning?

Booking is easy! You can call or text us, email INFO@TIDYMAMAS.com, or message us on social media. Just send your address, service type, and preferred date.

How many cleaners will come to my home?

Typically, 1–2 professional cleaners will be assigned depending on the size and type of cleaning.

Do I need to be home during the cleaning?

No, you don't need to be home as long as we have access to your space.

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Before & During Cleaning

What to expect before we arrive and while we're there

How should I prepare for my cleaning?

We recommend making a list of priority areas and putting away personal or important items so we can focus on what matters most to you.

Do you bring your own supplies?

Yes, we bring all necessary cleaning supplies and equipment.

Do you use eco-friendly cleaning products?

Some of our cleaners may use eco-friendly products, but it can vary. If you have a preference, let us know in advance and we'll do our best to accommodate.

Do you clean homes with pets?

Yes, we love pets! Just let us know ahead of time so we can ensure a safe and smooth cleaning experience.

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Pricing & Payments

Transparent about costs and how you pay

How much does a cleaning cost?

Pricing depends on your home size, condition, and the type of cleaning. Contact us for a quick quote.

Do you offer discounts for recurring cleanings?

Yes! We offer discounted rates for weekly, biweekly, or monthly services.

How do I pay?

Payment is typically due after the cleaning and we offer convenient payment options.

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Scheduling & Policies

How booking, cancellations, and rescheduling work

How far in advance should I book?

We recommend booking a few days in advance, but we try to accommodate last-minute requests when possible.

What is your cancellation policy?

We require at least 24 hours' notice for cancellations or rescheduling.

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Trust & Satisfaction

Your safety and happiness are our top priority

Are your cleaners background-checked?

Yes, all cleaners are background-checked for your safety and peace of mind.

What if I'm not satisfied with the cleaning?

Let us know within 24 hours and we'll make it right.

Should I tip my cleaner?

Tips are always appreciated but never required.

🛡 Bonded & Insured ✅ Background Checked 🌿 Eco-Friendly Options ⭐ 5-Star Rated

Ready for a spotlessly clean home?

Book online in minutes. No contracts, no commitments — just a clean home on your schedule.

Book Your Clean Now

Questions? Email us at INFO@TIDYMAMAS.com